Thepuritea and Acts of GenerosiTea
Just weeks ago, I found myself in a waterside cafe with laptop at hand and ready to enjoy some of this location’s loose leaf tea selection. The store carries a range of white, green, and black teas, but inefficiently stores all tea in clear glass containers, perfect for ruining tea with direct light over the course of several months (this was not fresh, by any means). I went ahead and ordered, only to find myself accepting a foam cup with a thick paper towel-like bag filled with old tea leaves sitting in boiling hot water.
I’m not one to complain (really, I find complaining about such things as a waste of potential happiness), but I do share personal experiences on Twitter, especially about tea. This tea tasted like cardboard, and I let this be known publicly to all of my followers.
Luckily, one company made my day when they saw I was having a bad white tea experience. This was Thepuritea, a tea company that offers an extensive amount of loose tea and tisanes on their site, which just got a complete overhaul this week. They asked me what my favorite white tea was (Silver Needle), and then offered to send me some packages of it in the mail, along with a hand selected assortment of some of their other favorite teas. All of this came from simply sharing a bad tea moment as a tweet – this made my day.
This is definitely something we should all expect, not only in tea companies, but across all industries where such actions of appreciation are possible. Thepuritea should be seen as one of the innovative organizations who rules out the corporate side of business, and shows a true care towards like-minded tea enthusiasts across the social graph. Let it be known, I’m not writing this post for any reason other than out of pure gratitude and I felt it worthwhile to share their generosity. For more information on the Puri Tea, simply visit their site here.
I’ve been drinking tea from thepuritea for months now and they’ve quickly become my exclusive tea source!
Aside from the phenomenal teas, they’re always generous (free samples with every order!) and they’re very accessible. I follow them on twitter, and recommend everyone does the same – @thepuritea – they’re very friendly and easy to get a response from, whether it’s about tea or just friendly banter.
I’m always happy to see others enjoying the great teas and great times provided by thepuritea!
I learned of this site thanks to Toby Benjamin, and although I am nowhere near as hardcore a tea drinker as he is, I thoroughly enjoy their tea. Each type of tea is personally chosen by the owner of thepuriTea and all of their tea is fresh and full of flavor.
In addition, they include lots of free samples, both of the tea you ordered (if you don’t like the sample, you can return the tea!) and other teas on the site.
The owner is very friendly and we regularly exchange remarks on twitter. They are always available for tea tips or just to tell you to have a nice day.
I wish all companies were run with such a focus on making their customers feel important and appreciated. The puriTea is certainly a class act, and I will surely use them for ALL of my tea drinking needs. I recommend anyone else do the same.
I think its rather cool that a company would do that for you. It is sad that you had a bad tea expriance… I’ve had one of these expriance before.
What an awesome post. I continue to tell people that this is what makes The PuriTea absolutely special. I’m in NY and something compels me to order from them and they are based in California! It’s their exquisite customer service.
I’m glad your moods are lifted. Cheers.
Thank you Natalia, Frank and Toby for your kind words and support. We believe in putting the customer first and know our customers are the only reason for any success we may experience. As consumers ourselves, we know just doing the little things will go a long ways.
A special thanks for TeaHacker for offering his time to write this post!
Best,
Nav
Co-Founder
thepuriTea.com
The puriTea is a company that understands there customers, and has made themselves a very welcoming and caring brand thats for sure. They’re a like the Zappos of Tea